Generating a HAR File

If our support team has asked you to provide a HAR file, this guide will walk you through how to generate and export one from your browser.

What is a HAR File?

A HAR (HTTP Archive) file is a recording of all network activity between your browser and a website during a session. It helps our support team diagnose issues — like login problems or pages not loading correctly — without needing to reproduce the exact conditions on our end.

Security Warning: HAR files contain sensitive data, including cookies, session tokens, and any information submitted while recording (such as passwords). Only send your HAR file to trusted recipients over a secure channel. Do not share it via plain email. If you are concerned, ask our support team for a secure upload link.

Google Chrome

1

Open the affected page

Open Chrome and navigate to the page where the issue occurs.

2

Open Developer Tools

Press F12 (Windows/Linux) or Cmd + Option + I (Mac).

Alternatively, click the ⋮ menu → More Tools → Developer Tools.

3

Select the Network tab

Select the Network tab.

4

Preserve the log

Check the Preserve log checkbox so that activity is not cleared on page navigation.

5

Clear existing entries

Click the 🚫 (Clear) button to remove any existing log entries and start fresh.

6

Reproduce the issue

Reproduce the issue (e.g., attempt to log in again).

7

Export the HAR file

Once the issue has occurred, click the ⬇️ (Export HAR) button in the Network tab toolbar.

8

Save the file

Select Save as HAR with Content and save the file to your device.

9

Send the file securely

Send the file to our support team via the provided secure link.

Mozilla Firefox

1

Open the affected page

Open Firefox and navigate to the page where the issue occurs.

2

Open Developer Tools

Press F12 (Windows/Linux) or Cmd + Option + I (Mac).

3

Select the Network tab

Select the Network tab.

4

Persist logs

Click the ⚙️ (Settings) gear icon in the top-right of the panel and enable Persist Logs so that activity is preserved across page loads.

5

Reproduce the issue

Reproduce the issue (e.g., attempt to log in again).

6

Save the HAR file

Once the issue has occurred, right-click anywhere in the list of network requests and select Save All As HAR.

7

Save the file

Save the file to your device.

8

Send the file securely

Send the file to our support team via the provided secure link.

Safari (Mac only)

Safari requires you to enable its developer tools before you can export a HAR file. You only need to do this once.

Enable Developer Tools

1

Open Safari settings

Open Safari and go to Safari → Settings (or Preferences on older versions of macOS).

2

Open Advanced settings

Click the Advanced tab.

3

Enable developer features

Check the box labelled "Show features for web developers" (or "Show Develop menu in menu bar" on older versions).

4

Close Settings

Close the Settings window.

Record & Export

1

Open the affected page

Navigate to the page where the issue occurs.

2

Open Web Inspector

Click the Develop menu in the menu bar and select Show Web Inspector.

Alternatively, right-click anywhere on the page and select Inspect Element.

3

Select the Network tab

Click the Network tab in the Web Inspector panel.

4

Preserve the log

Check the Preserve Log option so that activity is not lost on page navigation.

5

Reproduce the issue

Reproduce the issue (e.g., attempt to log in again).

6

Export the HAR file

Once the issue has occurred, click the Export button in the Network tab toolbar and save the file to your device.

7

Send the file securely

Send the file to our support team via the provided secure link.

Tip: If the Network tab appears empty, try reloading the page after opening the Web Inspector.

Sending Your HAR File

Once you have your HAR file, please do not attach it to a standard email. Instead, use the secure upload link provided by our support team in your ticket. If you haven't received one, reply to your support ticket and ask for a secure upload link before sharing the file.

If you have any trouble generating your HAR file, let us know what browser and operating system you are using and we will do our best to assist you further.